Blueprint Workbook Part 1: Launching an AI Agent

Intercom’s Blueprint Workbook is a practical guide for teams preparing to introduce an AI Agent into their customer support operation. It helps organizations move from early interest to a live pilot by building alignment, defining success, and evaluating AI in real-world conditions. Rather than treating AI as a short-term efficiency fix, this blueprint focuses on setting a strong foundation for long-term impact.

You’ll learn how to:

• Get clear on what an AI Agent is: Discover why they’re different from chatbots and how they work.
• Build a business case: Prove the basic economics of AI, decide whether to buy or build, and get the buy-in and budget you need to move forward.
• Evaluate an AI Agent: Learn how to define success, choose the right evaluation criteria, and run a focused, high-impact assessment with our four-step framework.
• Deploy with confidence: Build a deployment plan that balances speed with safety. Learn what to expect at each stage.
• Continuously improve performance: After launch, your AI Agent becomes a system to manage. Intercom will show you how to implement a repeatable process to train, test, deploy, and optimize.

Download now.