The 2026 Customer Service Transformation Report
Intercom’s 2026 Customer Service Transformation Report explores how AI is reshaping customer service and why depth of adoption is now the key differentiator. Based on insights from thousands of support professionals, the report shows how leading teams are achieving stronger ROI, better customer experiences, and more strategic impact.
In this report, discover:
- How AI maturity affects performance and ROI
- Where leading teams are investing in 2026
- How support roles and priorities are evolving
- What it takes to move from basic adoption to true transformation
Download the report to see what’s next for customer service.